Terms of Service

Effective 10/14/2026

Previous Version

1. Agreeing to these Terms

These Terms of Service ("Terms") are an agreement between you and Marlo Today, Ltd. ("Marlo," "we," "us"). You accept them by accessing or using our website, applications or related services (the "Services"). If you don't agree, don't use the Services.

Using Marlo for an organization. If you use the Services for a company or other organization, you accept these Terms on its behalf and confirm you have authority to do so. "You" then includes that organization.

Signed agreements come first. If you or your organization has a signed agreement with Marlo, such as a Master Services Agreement, evaluation agreement or order form, that agreement governs your use of the Services. Where it conflicts with these Terms, the signed agreement controls.

Privacy. Our Privacy Policy explains how we handle personal information and is part of these Terms.

2. Accounts

You must be at least 18 and able to form a binding contract to use the Services.

  • Give accurate account information and keep it up to date.
  • Keep your sign-in credentials secure. Each user needs their own login, and logins can't be shared.
  • Tell us at support@marlo.today if you suspect unauthorized access.
  • If your organization manages your account, its administrators can add users, remove users and manage access. Organizations must remove users who no longer work with them.
  • You are responsible for activity under your account.

3. Using Marlo

We give you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes, including managing the creators and clients you represent. Marlo and its licensors own the Services, including the software, models, designs and trademarks, and keep all rights not granted here.

You may not, and may not let anyone else:

  • Copy, modify or create derivative works of the Services
  • Reverse engineer the Services or try to extract their source code, models or underlying ideas
  • Sell, rent, sublicense or give access to the Services to anyone other than your organization's authorized users
  • Remove or change any proprietary notices

Beta features. We may offer early-access or beta features. They are provided as is, with no warranty or support commitment, and we may change or withdraw them at any time.

4. Acceptable use

You agree not to use the Services to:

  • Break the law or violate anyone's rights, including privacy and intellectual property rights
  • Send spam or outreach that breaks anti-spam or marketing laws
  • Process data you don't have the right to use, or connect accounts you aren't authorized to connect
  • Scrape or benchmark the Services, monitor them for competitive purposes, or build a competing product
  • Upload or send viruses, malware or other harmful code
  • Gain unauthorized access to the Services, other accounts or our systems, or disrupt them

We may suspend access if your use breaks these rules or puts the Services or others at risk (see Section 12).

5. Connected accounts and domain-wide delegation

When you connect an email or calendar account, you authorize Marlo to access and use it as our Privacy Policy describes, and you confirm you are allowed to connect it.

Organizations and domain-wide delegation. If your organization connects its users' accounts, including through Google Workspace domain-wide delegation, it confirms that it has the authority to give Marlo that access. It also confirms it has told the affected users and obtained any consent the law or its own policies require. Those notices and consents are your organization's responsibility, not Marlo's.

Disconnecting. You can disconnect an account at any time in Marlo's settings or from your Google Account. For domain-wide delegation, your administrator removes access in the Google Admin console.

Other services. Your use of Google and other connected services is also governed by their own terms. Marlo isn't responsible for those services, including when they go down or change how they work, such as a Google outage or a change by an AI model provider.

6. Emails Marlo drafts or sends

You own and are responsible for every email sent from your account through Marlo.

  • Drafts. Marlo suggests replies and saves them as drafts. Review each draft before you send it.
  • Sending. Marlo sends an email only when you send it, or after you explicitly turn on automatic sending. If you turn it on, you are responsible for the emails Marlo sends under your settings, and you can turn it off at any time.
  • Laws and rules. You must follow the laws that apply to your messages, including anti-spam laws such as CAN-SPAM, and the rules of your email provider.

7. Your content and our license

You own Your Content: the emails, calendar data, files and other information you or your connected accounts make available to Marlo, plus the drafts and other outputs Marlo creates for you. You are responsible for having the rights to share it.

Our license. You give Marlo a non-exclusive, worldwide, royalty-free license to use, copy, store, process, transmit and display Your Content as needed to provide, secure and improve the Services. The license has three limits:

  • Improvements use only aggregated and anonymized statistics
  • Google user data is used only as our Privacy Policy and Google's Limited Use rules allow
  • We don't use Your Content to train AI models

The license ends when Your Content is deleted from the Services.

Usage data. Marlo owns data about how the Services perform and are used, such as diagnostics and logs, and uses it to operate and improve the Services. Usage data doesn't include Your Content.

Feedback. If you send us suggestions or feedback, we may use them freely without any obligation to you, and we won't name you as the source.

8. AI features

Marlo uses AI models, including models from third-party providers, to sort messages, pull out deal details and suggest drafts.

  • AI outputs can be inaccurate, incomplete or inappropriate. Check them before you rely on or send them.
  • Outputs are not legal, financial or other professional advice.
  • We make no promises about third-party AI services or their outputs.

9. Creators

Creators you represent are not parties to these Terms, and Marlo has no contractual, employment or agency relationship with them. Your relationship with your creators is yours alone, including obligations under talent, union, brand, advertising and labor laws. If you represent minors, you are responsible for any permission you need from a parent or guardian.

10. Privacy, data and deletion

You can ask us to delete your data at any time by emailing privacy@marlo.today.

  • Our Privacy Policy explains what we collect and how we use it. Customers with a signed agreement are also covered by our Data Processing Addendum ("DPA").
  • When you disconnect an account or your agreement ends, we delete customer data within 30 days, as the Privacy Policy describes.
  • If you want a copy of Your Content, ask before your account closes.
  • Your emails and calendar stay in your own accounts. Deleting data from Marlo doesn't delete it there.

11. Fees

If you use a paid plan, your fees and billing terms are in your order form or on the plan you choose.

  • Fees don't include taxes. You pay any taxes except those on Marlo's income.
  • If undisputed fees are more than 30 days overdue, we may suspend access after 15 days' written notice.
  • Fees are non-refundable unless your order form says otherwise or the law requires a refund.

12. Suspension and termination

You can stop using the Services at any time.

  • Suspension. We may suspend access right away if your use poses a security risk, breaks the law or materially breaks these Terms. When we can, we will tell you why.
  • Termination. We may end your access for a material breach of these Terms that you don't fix within 30 days of our notice, or if we stop offering the Services.
  • What happens next. Your access ends, any amounts you owe become due, and we delete customer data as Section 10 describes. Sections 7 and 13 to 16 continue to apply.

13. Disclaimers and limitation of liability

Disclaimers. TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." MARLO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE.

Limitation of liability. TO THE FULLEST EXTENT THE LAW ALLOWS:

  • NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, EVEN IF ADVISED THEY WERE POSSIBLE.
  • EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE GREATER OF $100 OR THE FEES YOU PAID MARLO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
  • THESE LIMITS DON'T APPLY TO YOUR PAYMENT OR INDEMNITY OBLIGATIONS, OR TO LIABILITY FOR GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT, DEATH OR PERSONAL INJURY.

14. Indemnification

You will defend Marlo against third-party claims, and pay the resulting damages, settlements and reasonable legal costs, to the extent the claim arises from:

  • Your Content, or your right to connect accounts and share data with Marlo
  • Emails sent from your account through Marlo, including automatic sending you turned on
  • Your use of the Services in breach of these Terms or the law

Marlo will tell you promptly about the claim, let you control its defense and settlement, and reasonably cooperate.

15. Governing law and disputes

California law governs these Terms, without regard to conflict-of-law rules, and disputes go to the courts in California.

  • Talk to us first. Before filing a claim, contact us at support@marlo.today and try to resolve the dispute in good faith.
  • Courts. If that doesn't work, either party may bring the dispute in the state or federal courts located in California, and both consent to their jurisdiction.
  • Treaty. The UN Convention on Contracts for the International Sale of Goods doesn't apply.

16. Changes, general terms and contact

Changes. We may update these Terms. We will post the new version with a new effective date and, for material changes, notify you by email or in Marlo before they take effect. If you keep using the Services after that, you accept the update.

General terms.

  • Entire agreement. These Terms, the Privacy Policy and any signed agreement with Marlo are the whole agreement about the Services.
  • Assignment. You may not assign these Terms without our consent. Either party may assign them in a merger, acquisition or sale of substantially all of its assets.
  • Severability and waiver. If a provision can't be enforced, the rest stays in effect. Not enforcing a provision isn't a waiver.
  • Force majeure. Neither party is responsible for delays caused by events beyond its reasonable control, including outages at Google, AI model providers or other third-party services. This doesn't apply to payment obligations.
  • Independent parties. We are independent contractors, not partners or agents.
  • Export and sanctions. You may not use the Services in violation of US export control or sanctions laws.
  • Notices. We send notices to the email on your account. Send notices to Marlo at support@marlo.today.

Contact

  • Company: Marlo Today, Ltd.
  • Email: support@marlo.today
  • Mail: 2261 Market Street STE 46190, San Francisco, CA 94114